Stop Answering Your Phone: Part 3

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There are so many reasons to avoid answering your phone when you are busy with your clients, as I have said in this blog series. We must be perfect professionals to earn success. Successful busy professionals are not answering their phone every time it rings because they do want to take the call.  Instinctively it […]

Stop Answering Your Phone: Part 2

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I have promised you a solution to deciding whether you should answer the phone or not. Here, I deliver. The solution is simple and has been around for a long time.  It is something we all know and have always believed.  Here it is:   We must practice the Golden Rule to “do unto others as […]

Stop Answering Your Phone: Part 1

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As real estate and lending professionals, our goal is to provide the best customer service that we can. So what does that look like? First, we want to be fully engaged with our clients. We want our clients to know that we are paying attention to what they are saying. We do this by  responding […]